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Video Visits -What are they, and how can they help your pet stay out of the Adobe lobby this holiday season?

Then next two months are often hectic and filled with visitors, traveling and lots of goodies! Our video visit team...
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Video Visits -What are they, and how can they help your pet stay out of the Adobe lobby this holiday season?

Tis’ the season to eat holly… a primer on holiday hazards for your pet

Be safe and merry! Tis indeed the season to eat holly, as well as poinsettias, chocolate, tinsel, ribbon, raisin spice...
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Tis’ the season to eat holly… a primer on holiday hazards for your pet

Mushroom Toxicity

Easier to prevent than treat.  The rainy season in the Bay Area brings a bounty of beautiful flora and fauna....
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Mushroom Toxicity

Welcome to Adobe Animal Hospital

Click on the boxes below to learn more about what Adobe has to offer!

Health Certificates
Health Certificates

We are happy to assist you with your domestic and international Health Certificates.  With information, help and advanced planning from you along the way, our team will do everything possible to make sure this is a successful process!

DOMESTIC:

There are a few steps required to prepare your pet for travel. Please follow these steps to ensure we can make your travel preparation, exam, and paperwork experience as efficient and stress-free as possible.

We first recommend checking the USDA website for interstate travel:https://www.aphis.usda.gov/aphis/pet-travel/interstate-pet-travel. Different states may have different requirements for entry, and some (for example: Hawaii) require advanced planning to meet the requirements and avoid quarantine.

Next, please contact your airline to see what specific requirements they have regarding the timing of the health exam and paperwork. Most airlines require the exam for travel to be within 10-14 days of travel, but some may differ. In addition, some airlines have additional forms that will need to be completed by a veterinarian. You will be responsible for bringing those documents with you to your exam. If you need to reschedule your exam based on the airline requirements, please call as soon as possible.

Within 48 hours of making your health certificate appointment, we ask that you complete a form with all the information we require to fill out your travel paperwork. Download the form following this paragraph and save it onto your computer. Open the saved file, complete the form with all pertinent information, and email it back to adobeinfo@gmail.com. In the subject line of the email please put: Health Certificate Info for [your pet’s name, your last name]. By having this information in advance, it will ensure we can properly fill out the paperwork and it will allow you to collect all the necessary information with enough notice.

Please note: During the summer we often book out 2 weeks in advance and often health certificates need to be done within 10 days of leaving, so please confirm the timing and schedule in advance since we don’t do health certs as urgent care or emergency appts.

If we have not given your pet’s vaccinations or completed the FAVN blood test* (if applicable) here at Adobe, we ask that you also email those records to us in addition to the form. If you do not have those records available, please contact your previous clinic with enough notice to receive the records before your appointment time.

INTERNATIONAL:

Please follow these steps to ensure we can make your travel preparation, exam, and paperwork experience as efficient and stress-free as possible.

We strongly urge all clients traveling internationally to visit the USDA website for international travel as soon as they know they are traveling with their pet overseas: https://www.aphis.usda.gov/aphis/pet-travel/take-pet-to-foreign-country. Every country has their own requirements for entry and most require advanced planning to meet the qualifications and avoid quarantine. Additionally, USDA endorsement of the health certificate and any other required documentation is required for most international destinations.  Adobe is not currently able to submit international health certificates electronically to the USDA for digital endorsement. It is your responsibility to understand what is required for your destination to ensure you meet deadlines and have all the necessary treatments done. 

Next, please contact your airline to see what specific requirements they have regarding the timing of the health exam and paperwork. Most airlines require the exam for travel to be within 10-14 days of travel, but some destinations have different requirements (refer to the USDA website for this information). In addition, some airlines have additional forms that will need to be completed by a veterinarian. You will be responsible for bringing those documents with you to your exam. If you need to reschedule your exam based on the airline or destination requirements, please call as soon as possible.

Within 48 hours of making your health certificate appointment, we ask that you complete a form with all the information we require to fill out your travel paperwork. Download the form following this paragraph and save it onto your computer. Open the saved file, complete the form with all pertinent information, and email it back to adobeinfo@gmail.com. In the subject line of the email please put: Health Certificate Info for [your pet’s name, your last name]. By having this information in advance, it will ensure we can properly fill out the paperwork and it will allow you to collect all the necessary information with enough notice.

Please note: During the summer we often book out 2 weeks in advance and often health certificates need to be done within 10 days of leaving, so please confirm the timing and schedule in advance since we don’t do health certs as urgent care or emergency appts.

If we have not given your pet’s vaccinations or completed the FAVN blood test* (if applicable) here at Adobe, we ask that you also email those records to us in addition to the form. If you do not have those records available, please contact your previous clinic with enough notice to receive the records before your appointment time.

*FAVN: The FAVN test is required by many rabies-free countries or regions in order for dogs and cats to qualify for a reduced quarantine period prior to entry. Some of these regions are Hawaii, Japan, Korea, Australia, Guam, New Zealand, and some islands in the Caribbean. Always check with the destination authority to verify pet importation requirements. The FAVN test is a blood test that Adobe sends out to a specific laboratory. Results often take over a month to get back, so please plan accordingly.

Urgent Care/Emergency
Urgent Care/Emergency

IF YOUR PET DOESN’T HAVE A SCHEDULED APPOINTMENT: URGENT CARE AT ADOBE ANIMAL HOSPITAL

Welcome to Adobe Animal Hospital!

We know that pets get sick at all times of the day and night. We know that it isn’t always possible to get an appointment as soon as your pet may need to be seen. In these situations, we are happy to see you and your pet on a walk-in basis. This hand out should help you understand what to expect if you walk in to Adobe without a scheduled appointment.

What happens when I arrive? When you arrive, the Client Services Representative will check your pet into Urgent Care.  Depending on the severity of your pet’s problem, a triage technician may be asked to check your pet. 

  • Pets with severe injuries or dangerous medical conditions are typically rushed back to our treatment area. 
  • If it is determined that your pet’s problem is mild or not urgent, you may be encouraged to make an appointment.  If this is the case, that’s great news! Please schedule an appointment if at all possible. This helps us see the sicker patients more quickly.
  • If it is determined that your pet is not critically ill but should be seen in the next few hours, we will ask you to take a seat in the waiting room until one of our Veterinarians is able to see your pet. 
  • Urgent, but not critically sick pets are seen in the order they arrived.

How long will it take before a Veterinarian examines my pet?

When seeing walk-in patients, it can be difficult to predict how many will come in, and how long the wait time might be. Our goal is to see patients within 1-2 hours of when they check in.  We ask for your patience if you are here at a time when many other pets need to be seen. We recognize that your time is valuable and are working as hard and as fast as we can to take care of you and your pet as quickly as possible. 

DURING BUSY PERIODS SUCH AS WEEKENDS, HOLIDAYS, MOST OF THE SUMMER, AND EVENINGS BETWEEN 5 PM-12 AM, EXPECT TO WAIT 2-3 HOURS FOR YOUR PET TO BE SEEN.

How much does it cost for my pet to be examined by the Urgent Care Veterinarian?

  • From 7 AM to 5 PM, the Exam Fee is $175, or $200 if your pet is critically ill and rushed back to our treatment area.
  • From  5 PM to 11:45 PM, the Exam Fee is $200. 
  • From 11:45 PM to 6:45 AM, the Exam Fee is $240. 

What does the Urgent Care Exam Fee include?

The exam fee includes the Veterinarian discussing your pet’s problem with you, examining your pet, and coming up with a medical plan that addresses your pet’s illness. The exam fee does not include diagnostics or treatments such as x-rays, bloodwork, or medication to go home. Please feel free to ask your Veterinarian for an estimate of the cost of your pet’s medical plan.

I have many concerns about my pet. Will the Veterinarian address all of them?

The Urgent Care Veterinarian will address medically urgent problems.  Unfortunately, the doctor typically will not have time to discuss unrelated, long term concerns such as behavior problems or chronic allergies. We are happy to schedule a follow up exam for your pet so you can have those issues addressed. 

My pet is not a dog or a cat. Is there a Veterinarian available who sees Exotic species?

Please see important detailed information about After Hours Care for your exotic here: Adobe After Hours Information For Exotics

Can I choose which Veterinarian will see my pet?

Unfortunately, we are rarely able to accommodate requests for a specific Veterinarian if you arrive without an appointment. You are welcome to let the front desk know your preference. The Client Services Representative will relay your request but your preferred doctor may simply not be available.

If you were told that a particular Veterinarian was seeing walk-in cases at a particular time, that does not guarantee you will see that doctor. We often have more than one doctor at a time seeing urgent care patients. It is also very common that the scheduled doctor is working with a critical patient and other doctors have stepped in to help. 

Does Adobe provide Preventative Care like Vaccines, Health Certificates, and Annual Exams on a Walk-In Basis?

We reserve our walk-in services for patients whose medical condition requires them to be seen before a scheduled appointment is available. We do not see Annual Exams, Vaccine Appointments, or do Health Certificates on a walk-in basis.

Exotics
Exotics

We see more than just dogs and cats at Adobe!  We have doctors that will see your birds, chickens, chinchillas, hamsters, guinea pigs, snakes, turtles and more for appointments!  Call us today and see which of our doctors can help your feathered, shelled or scaled pet and to make sure we have a doctor available to see your specific type of pet. Our hospitals also have special lab machines and equipment for these pets.

Important information for evening emergencies with your exotics:

After Hours Care (7 PM- 7 AM) for Small Mammal Patients at Adobe Animal Hospital Los Altos.

**South Bay is not available for overnight emergencies.**

Adobe Animal Hospital LOS ALTOS is making Emergency Services available to Rabbits, Guinea Pigs, Rats, Mice, Hamsters and Chinchillas most nights from 7 PM-7 AM. It can be very difficult to get medical care if your small mammal becomes ill after your usual veterinary clinic has closed. Adobe Emergency veterinarians can provide basic assessment and treatment for common conditions in those species. If we are not able to fully address the problem after hours, we can transfer your pet to one of our exotics veterinarians in the morning.

Please call 650-948-9661 select option 4 to confirm there is a Veterinarian on duty in Los Altos able to see your pet. Please note, this is not an advice line.

We can provide supportive care and treatment for the following urgent conditions:

  • GI Stasis in Rabbits and Guinea Pigs who have not eaten in more than 12 hours
  • Severe coughing, sneezing and breathing problems
  • Non Surgical Wound care: antibiotics and pain control for traumatic injuries
  • Evaluating if patients can be cared for at home or need hospitalization
  • Euthanasia for pets that are suffering

We can provide the following medical interventions:

  • Oxygen support
  • Fluid therapy 
  • Nutritional support
  • Antibiotics
  • Pain control
  • Hospitalization overnight and transfer to an exotics veterinarian in the morning if one is available.

OUR EMERGENCY VETERINARIANS ARE NOT EXOTICS SPECIALISTS. THEY CAN PROVIDE STABILIZATION AND SUPPORTIVE CARE TO SMALL MAMMALS REQUIRING URGENT CARE OVERNIGHT AT ADOBE LOS ALTOS.

X-RAYS, BLOODWORK AND SURGICAL PROCEDURES ARE DONE DURING DAYTIME HOURS ONLY WHEN OUR EXOTICS VETERINARIANS ARE ON DUTY

FAQ:

How can I find out if there is a veterinarian on duty at the Los Altos location who can see my Small Mammal after hours? Please call 650-948-9661 and select option 4. Please note: This is not an advice line. We can simply answer whether or not any of the veterinarians on duty are able to provide supportive care to Small Mammals.

What kind of Small Mammals will Adobe treat after hours?

Most nights, we will be able to offer supportive care to Rabbits, Guinea Pigs, Rats, Mice, Hamsters and Chinchillas after 7 PM at our Los Altos location.

Why can’t you guarantee that there is a veterinarian on every night that sees Small Mammals? Most nights, we should have a veterinarian available who is able to treat Small Mammals. Occasionally, we have relief veterinarians or veterinarians with severe allergies to small mammals on duty and it may not be appropriate for those veterinarians to see your pet. That’s why we recommend you call before coming in.

Are the veterinarians on duty after hours exotics specialists?

No, none of our Emergency veterinarians are exotics specialists. They are experienced emergency veterinarians who primarily treat urgent conditions in dogs and cats. They can provide supportive care, hydration, antibiotics and pain control to other species if appropriate, so small mammals with urgent conditions do not have to wait until morning to have urgent needs addressed. 

I only want my small mammal to be treated by an exotics specialist.

None of our veterinarians is a boarded specialist in exotic medicine or surgery. Many Adobe veterinarians have a special interest and extensive experience treating exotic species. Please call the front desk during normal hours, 7 AM-7 PM, to find out when one of our exotics doctors can see your pet. We typically have exotics veterinarians on duty 7 days a week during daytime hours.

If the Veterinarian on duty isn’t an exotic specialist or has limited experience with exotic species, do all the usual fees apply? Yes. All the usual fees apply. Your pet will be evaluated by a veterinarian and provided with medical care after hours.

Is there a veterinarian on duty at Adobe that can see Birds or Reptiles after hours?

Unfortunately, we are not able to see birds or reptiles on Emergency between 7 PM and 7 AM. Please call during our normal hours 7 AM -7 PM to find out when there is a veterinarian on duty who sees those species. 

Video Visits
Video Visits

Save time by avoiding crazy Bay Area traffic, bypass stuffing your cat in a carrier and circumvent anxious wait times in the exam rooms. And still get the great, veterinary care you expect from Adobe.

Use a simple app to do a video call to talk with Dr Lau, explain what is going on with Fluffy or Fido, and get recommendations right over the phone.

Visit the Video Visit page for more information on how to make this happen!

Schedule Video Visits online through the grey Pet Portal button at the bottom of this page (or you can old school and call for one of our CSRs to help schedule).

Already scheduled the video visit?  Then download the Televet App to have your consultation with Dr Lau!

Download the app on your mobile device from the App Store or Google Play

Open Hospital
Open Hospital

At Adobe, you are part of your pet’s medical care.   We do many of our vaccines and treatments in the rooms so you can be with your pet.   If you need additional diagnostics or an ultrasound done to help better understand what is happening to your little one, you can often be there with them.   And if your pet needs surgery or to be hospitalized, you can visit your pet from the morning to the late hours of the evening, every day of the week.   Be part of your pet’s medical care.

Cat Friendly Practice
Cat Friendly Practice

We are a Gold Certified Cat Friendly practice which means we built our hospital with your cat in mind!  Some things we have done to make sure you and your cat have the best experience possible:

  • Feline Only Waiting Room away from barking dogs
  • Entire hallway of exam rooms dedicated to cats
  • A cat only ICU with unique cat features
  • Staff trained in low stress handling techniques for cats

And since we know cats don’t like to come to the vet in the best of circumstance, we offer video visits so our feline patients can get medical care in the comfort of their own home!  See our Video Visit Page on how to schedule a video visit today!

 

Need help getting you and your pet to Adobe? Contact Pet Cab! www.360petcab.com

Think your pet at chocolate, xylitol or one of your medications? Call Pet Poison Helpline Immediately.

Want to be part of the flock?

Are you a detail oriented professional that can handle multiple tasks, while staying friendly and compassionate? Are you looking for an exciting, team-oriented environment, where you can improve your current skills while having an opportunity to gain new ones? Do you want to work at a place where your skills are respected and you are treated as a professional? If yes, you may be who we are looking for to join our team at Adobe Animal Hospital!