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Interviewing To Become An Adobe Superhero!

*Out of an abundance of caution and with the health of you, our clients and employees we are implementing a temporary change to our “in person” interview procedure. If moved on in our interview process we will offer a video interview by Google Hangouts or Skype. This will allow you to continue in our interview process but also help prevent the spread of the coronavirus.*    

Welcome to Adobe Animal Hospital’s Interview Process!! This process is meant to be friendly and help us get to know you better.  We know that interviews can still be nerve wracking even if we put bean bag chairs in the office so we want to give you as much information as possible.

So, here’s how you become an Adobe Superhero!

  • First, review all open positions and apply for the position that you are most interested in.
  • Prepare a cover letter and your updated resume and upload it to the job ad you are most interested in.

Let’s pause here…not sure what to put in your cover letter?  

Check out this video from Summer, who is on interview team!

Okay, let’s get back to interviewing to become an Adobe superhero…

  • All applications, cover letters and resumes will be carefully and thoughtfully reviewed.
  • Everybody will get an email within 1 week of their application being submitted.
  • If moved on in the interview process you will be invited to do a phone interview.
  • The next step, if moved on in the interview process,  will be an in-person interview.
  • If moved on in the interview process you will be invited in for a working interview. This is a time for you to get to know our hospital, our culture, our team and the position.
  • After you complete the working interview you will receive an email containing our “working interview follow up”.

Our commitment to you-responses in 1 week or less! 

While this process may seem a little longer than most, it allows us to get to know YOU and whether you would be a good fit for our team and be successful with our hospital. It also allows you to get to know us, our culture, our teams and if our hospital will be the best place for the next step in your career.

You’ve been invited to come in for an interview-now what?!

What Types of Questions Are Asked In the Interviews?

During the in-person interview we will focus on behavioral questions and past job experience. You will also have an opportunity to ask questions at the end of the interview. It might be helpful to write down any questions you have and bring them with you.

Here’s an example of a question we might ask:

Describe a time when it was especially important to make a good impression on a client. How did you go about doing so?  What did you do for that client?  How did you balance this with your other responsibilities?  Who helped you with this?

Here is a question we won’t ask:

Who is your favorite comic superhero? And if you were a superhero, what type of cape would you wear and why?

Picture Information: Superheroes Shannon L, Micheal D and Dr Jane Johnson helping a wonderful patient and his owner in surgery.

Behavioral interviewing-what is it and why do we use it?

Essentially behavioral interviewing are questions about how you have dealt with things at work or school in the past to see if you would be a good fit for Adobe.  Often these questions start off with the phrases “Tell me about a time when” or “Describe a situation when”.   We will often ask follow up questions to continue to get to know you.

This interview method so far proves to be the most effective interview style, but we also like it because it seems more like a conversation than the rapid fire, 20 question method we use to do!  Generally we only ask about 5-8 main questions and the rest are follow up questions!

Picture Information: Dr Nathan Cote’s superhero skills caught in action while teaching small animal exotic surgery to several of our vets. He put on 2 days of training for our vets who wanted to learn more about exotics.

Prepping for a behavioral interview

I think the best way to prepare for a behavioral interview is to go online, search out these types of questions (there is a ton if you google them) and think about instances at work or school that fit the question.  Consider ones that went well for you in the end (even if they are about conflict) and that you are not currently in the middle of.  For example, if you talk about a difficult coworker situation that you are currently experiencing, it is hard to keep your emotions from overwhelming you, and it’s hard to get back on track! So think about something that happened last year or the year before that while uncomfortable then, you now work really well with that perso

Picture Information: These superheroes in scrubs are Katie W and Kat V working on an exotics patient in South Bay.

Double check your invitation

Double check your interview invite to make sure you know which hospital the interview is at, what to bring for the interview and how to schedule a tour before your interview (highly recommended if it fits in your schedule).

Picture Information: Dr Ongie, Dr Sanoner and Kat V are the superheroes in this picture after volunteering at the Butte County Emergency Animal Shelter during the fires.

Meet The Interview Team! 

We know interviewing can be nerve wracking no matter how much we want you to be relaxed!  Hopefully seeing some of the faces that will be interviewing you will help with this! During the in person interview you will be invited to our hospital to meet with our interview team; Shannon Boyd, Summer Burke-Irmiter and Megan Hacker.  The interview team will split up into 2 teams and you will meet with each team for about 30 min’s -1 hour. You will also have a 10-15 min break between your interviews.

Megan Hacker
Megan Hacker

   After being a client of Adobe for several years I decided to apply for a Client Service position in 2004. I was very nervous to apply since I didn’t have Veterinary experience and I had never worked in a hospital before.  After 15 years with Adobe I can say without a doubt in my mind that applying for the position and going through the interview process was the best decision I have ever made.

Over the years I’ve gained so much knowledge, have had so many amazing experiences (ask me about the alpaca c-section) and have had so many different opportunities. During my time at Adobe I’ve been a CSR, CSR Manager, a member of the hospital design team for our Los Altos & Los Gatos hospitals, developing and managing our new remote client service team and now I’m part of the hiring team.  I now feel like I have the best of both worlds. I get to continue my relationships with the CSR team but I also get to have conversations with applicants every day. I really enjoy getting to know them, hearing their stories and my hope is to get them just as excited about work at Adobe as I am.

My advice for anyone interested in applying for a position at Adobe Animal Hospital; learn about our hospital and history, create a cover letter that allows us to get to know YOU, include ALL of your employment and volunteer experience on your resume (even if you think it doesn’t apply) and during the interviews just be yourself and let us get to know you and see your passion for working with our clients, patients and team members.

Megan Hacker

Recruiting Coordinator

Shannon Boyd
Shannon Boyd

    Back in 2006 I was fresh out of pharmacy technician school and was excited to start my career. I had high hopes of continuing on in the area of pharmacy I had done my externship experience in: IV admixture and TPN preparation. I loved the feeling of being in the laminar flow hood, preparing medications for (human) patients in an inpatient hospital setting. Unfortunately they didn’t have any job openings at the time, and it was proving extremely difficult for me to find positions in my “dream” job at other hospitals as well. Disappointed, I made a meeting with my career services department at my college. I’ll never forget the day that I heard the words, “Well, there’s this animal hospital hiring… would you be interested in that at all?”

    Veterinary medicine? I never even thought it would be a possibility to work as a pharmacy technician in a veterinary hospital setting. That being said, I’m an open minded person and I thought, “Sure, I like animals, why not give it a try? I’ll just wait for my “dream” job to come around while getting some job experience.”

    Unknowingly, I made the best decision of my career. I found out that what I truly loved was not only the technical part of pharmacy, but working with clients and my other team members. I now had the opportunity to really put what I had learned in school to use. I was able to help clients really understand the medications they were using to help their family members get on the road to recovery, and a lot of times helping them troubleshoot how to give medications to the finicky ones too. I was helping clients learn how to medicate their new puppies or their old grumpy kitties, to preparing medications for snakes, guinea pigs, parakeets, you name it! I had fallen in love with veterinary medicine. Every day was different and I found myself excited to go to work every day for a new challenge!

    Almost 11 years later I can genuinely say I still have the same excitement going to work every day. A couple of years into my position I had the opportunity to grow and step into the manager role of the pharmacy department. The Leadership of Adobe truly believed in me and gave me the tools I needed to succeed and grow not only as a professional, but as a person too. When I’m not at Adobe, my favorite things to do are just simply spending time with my family and playing my guitar or cello. I’ve taken up golfing recently, so we will see how that goes!

Shannon Boyd, CPhT

Pharmacy Manager

Summer Burke-Irmiter & Sugaree
Summer Burke-Irmiter & Sugaree
    From Summer:  I have been lucky enough to have three incredible jobs during my 22 years in the veterinary world.  The first one was with my family vet, the second was at an emergency center in Humboldt County and Adobe is my third amazing job.
     My family vet took a chance on me and hired me the week I turned 16 years old and in so doing, gave me my first amazing job.  I was so excited!  I think I swept the floor 100 times that week!  I quickly learned how to room clients and patients, how to assist with surgeries and how to do dentals.  My mentor taught me that a good bedside manner went a long way with both clients and with the patients he always called ‘friend’.   I learned so much while working with him!
     My second fantastic job was as an emergency technician at an ER that served almost all of Humboldt County.  We were on call from Friday at 5pm to Monday at 8am, every other weekend. I quickly got comfortable assisting with GDVs, flushing/cleaning wounds inflicted by bears, boars and mountain lions and learned how to get clients through some of their toughest days of their lives.  I learned so much about emergency medicine during this job and was given a level or autonomy and trust I still cherish to this day.
     My third incredible job is the one I currently have at Adobe Animal Hospital.  I feel so lucky to have found such an amazing team of people to work with!  We are given the autonomy to do our job but have the support and guidance whenever you need it. I have been here for over 10 years and I can safely say that not one single day has been the same.  And I love that!  No matter your position here there are always new things to do and to learn.  The environment encourages you to learn and to ask questions.  Overall, it’s a pretty amazing place in my book!
     Recently I’ve found a new passion to add to both my job and my personal life-teaching!  It started by going to the Foothill RVT classes to talk about how to write a cover letter and resume.  Now I have started teaching and doing lectures at local and national conferences!  I love talking about interviewing and getting people more comfortable with the thought of interviewing.  The thought of interviewing can be nerve wracking to most people and I’d hate to think somebody didn’t chase their dream because of this!  So I am hoping to help some techs out there find ways to be more comfortable in interviews and help them express who they are and what they can bring to the right team!

Summer Burke-Irmiter, MBA

Hospital Administrator, Hospital Owner

From Sugaree: My name is Sugaree and I come to work with my mom, Summer.  I was adopted from the German Shepherd Rescue Group of Northern California after I was brought in for an exam at Adobe by my foster parent.  Megan Hacker spotted me and told my mom she had to come meet me! I quickly bonded to her and it’s been amazing ever since (except for the two cats that boss me around at home but that’s another story).  I have a special place under my mom’s desk at Adobe that I use to snooze, collect treats and get snuggles from Adobe team members throughout the day.  I take my Adobe jobs very seriously which includes being part of the of the tour applicants get before their interview and greeting every applicant as they come into the office.  I hope to see you soon!