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Hills Recall

If you have large cans of Hills Dog Food, please read! We checked at both locations and it doesn’t look like we had any food currently in stock that was affected but please double check your large cans of dog food just in case.

Hill’s Pet Nutrition Voluntarily Recalls Select Canned Dog Food for Excessive Vitamin D

Update January 31, 6:30 pm CST:           

Hill’s Pet Nutrition is voluntarily recalling select canned dog food products due to potentially elevated levels of vitamin D. While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss. Vitamin D, when consumed at very high levels, can lead to serious health issues in dogs including renal dysfunction. Pet parents with dogs who have consumed any of the products listed and are exhibiting any of these signs should contact their veterinarian. In most cases, complete recovery is expected after discontinuation of feeding.

In the United States, the affected canned dog foods were distributed through retail pet stores and veterinary clinics nationwide. No dry foods, cat foods, or treats are affected.

Pet parents who purchased the product with the specific lot/date codes listed should discontinue feeding and dispose of those products immediately or return unopened product to your retailer for a refund. For more information, please contact Hill’s via our website or at 1-800-445-5777. 

Hill’s Pet Nutrition learned of the potential for elevated vitamin D levels in some of our canned dog foods after receiving a complaint in the United States about a dog exhibiting signs of elevated vitamin D levels.  Our investigation confirmed elevated levels of vitamin D due to a supplier error. 

We care deeply about all pets and are committed to providing pet parents with safe and high quality products.  Hill’s has identified and isolated the error and, to prevent this from happening again, we have required our supplier to implement additional quality testing prior to their release of ingredients.  In addition to our existing safety processes, we are adding our own further testing of incoming ingredients. 

For further information, please contact Hill’s Pet Nutrition, Inc. at 1-800-445-5777 Monday-Friday during the hours of 9am-5pm (CST) or at contactus@hillspet.com

This voluntary recall only impacts canned dog food and primarily in the United States. It is being conducted in cooperation with the U.S. Food and Drug Administration.  Impacted products outside of the United States will be subject to separate notices on the country-specific website.  If you are outside of the United States, please check your own country’s Hill’s website for more information.

SKU and Date Code/Lot Code Locations on Impacted Canned Dog Food Products:

1

Identify the SKU and Date Code/Lot Code

SKU NUMBER
LOT CODE / DATE CODE

2

Locate affected products in the table below

Product NameSKU NumberLot Code/Date Code
Hill’s® Prescription Diet® c/d® Multicare Canine Chicken & Vegetable Stew 12.5oz3384102020T10
102020T25
Hill’s® Prescription Diet® i/d® Canine Chicken & Vegetable Stew 12.5oz3389102020T04
102020T10
102020T19
102020T20
Hill’s® Prescription Diet® i/d® Canine Chicken & Vegetable Stew 5.5oz3390102020T11
112020T23
122020T07
Hill’s® Prescription Diet® z/d® Canine 5.5oz5403102020T17
112020T22
Hill’s® Prescription Diet® g/d® Canine 13oz7006112020T19
112020T20
Hill’s® Prescription Diet® i/d® Canine 13oz7008092020T30
102020T07
102020T11
112020T22
112020T23
Hill’s® Prescription Diet® j/d® Canine 13oz7009112020T20
Hill’s® Prescription Diet® k/d® Canine 13oz7010102020T10
102020T11
Hill’s® Prescription Diet® w/d® Canine 13oz7017092020T30
102020T11
102020T12
Hill’s® Prescription Diet® z/d® Canine 13oz7018102020T04
112020T22
Hill’s® Prescription Diet® Metabolic + Mobility Canine Vegetable & Tuna Stew 12.5oz10086102020T05
102020T26
Hill’s® Prescription Diet® w/d® Canine Vegetable & Chicken Stew 12.5oz10129102020T04
102020T21
Hill’s® Prescription Diet® i/d® Low Fat Canine Rice, Vegetable & Chicken Stew 12.5oz10423102020T17
102020T19
112020T04
Hill’s® Prescription Diet® Derm Defense® Canine Chicken & Vegetable Stew 12.5oz10509102020T05
Hill’s® Science Diet® Adult 7+ Small & Toy Breed Chicken & Barley Entrée Dog Food 5.8oz4969102020T18
Hill’s® Science Diet® Puppy Chicken & Barley Entrée 13oz7036102020T12
Hill’s® Science Diet® Adult Chicken & Barley Entrée Dog Food 13oz7037102020T13
102020T14
112020T23
112020T24
Hill’s® Science Diet® Adult Turkey & Barley Dog Food 13oz7038102020T06
Hill’s® Science Diet® Adult Chicken & Beef Entrée Dog Food 13oz7040102020T13
Hill’s® Science Diet® Adult Light with Liver Dog Food 13oz7048112020T19
Hill’s® Science Diet® Adult 7+ Chicken & Barley Entrée Dog Food 13oz7055092020T31
102020T13
Hill’s® Science Diet® Adult 7+ Beef & Barley Entrée Dog Food 13oz7056092020T31
112020T20
112020T24
Hill’s® Science Diet® Adult 7+ Turkey & Barley Entrée 13oz7057112020T19
Hill’s® Science Diet® Adult 7+ Healthy Cuisine Braised Beef, Carrots & Peas Stew dog food 12.5oz10452102020T14
102020T21
Hill’s® Science Diet® Adult 7+ Youthful Vitality Chicken & Vegetable Stew dog food 12.5oz10763102020T04
102020T05
112020T11

Consumer contact:
Hill’s Consumer Affairs
1-800-445-5777 (9am – 5pm CST)
contactus@hillspet.com

Media contact:
Karen Shenoy
785-221-1187
contactus@hillspet.com

Voluntary Product Recall of some Hill’s Prescription Diet & Hill’s Science Diet canned dog foods Frequently Asked Questions February 2, 2019

Q. Is my Cat affected by this recall?

No, the recall affects only select Hill’s canned dog food products. No dry foods, cat foods or treats are affected.

Q. My dog eats only dry food, is it affected by this recall?

No, the recall affects only select Hill’s canned dog food products. No dry foods, cat foods or treats are affected.

Q. My dog consumes Hill’s treats, is it affected by this recall?

No, the recall affects only select Hill’s canned dog food products. No dry foods, cat foods or treats are affected.

Q. Is it true that Hill’s has recalled products?

Yes, Hill’s is conducting a voluntary recall of some of its canned dog food products due to elevated levels of vitamin D. The recall affects only certain Hill’s Prescription Diet and Hill’s Science Diet canned dog foods. Nodryfoods,catfoodsortreatsareaffected.

Q. Which products are included in the recall?

The recall affects only selected Hill’s Prescription Diet and Hill’s Science Diet canned dog foods. No dry foods, cat foods nor treats are affected. The full list of affected canned dog foods is included on our website, Hillspet.com/productlist

Q: How can I determine if I have a recalled canned dog food product?

Compare the manufacturing codes on your canned dog food product with the list of manufacturing codes provided for recalled products. If any of the numbers match, please return your product to where you purchased for a full refund. Please visit our website, Hillspet.com/productlist for a full list of affected canned dog food products. No dry foods, cat foods nor treats are affected.

Q: What caused the issue that led to the voluntary recall of some dog canned products?

Due to an error by an ingredient supplier, some canned dog food products contain an elevated level of Vitamin D. At Hill’s, our primary concern is pet health and safety and we are recalling these products.

Q: What actions have been taken to address this issue since the problem was identified?

We have identified and isolated the supplier error and, to prevent this from happening again, we required our supplier to implement additional quality testing prior to release of ingredients to Hill’s. In addition to our existing safety processes, we are adding our own further testing of incoming ingredients.

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Q: How did Hill’s first become aware of the issue?

We learned of the potential for elevated vitamin D levels in select canned dog foods after receiving a complaint about a dog exhibiting signs of elevated vitamin D levels. Our investigation confirmed that a product contained elevated levels of vitamin D due to a supplier error.

Q: What has Hill’s done to ensure that products not on the recall list have safe amounts of vitamin D.
We have identified and isolated the error and, to prevent this from happening again, we required our supplier to implement additional quality testing prior to release of ingredients to Hill’s. In addition to our existing safety processes, we are adding our own further testing of incoming ingredients. We care deeply about all pets and are committed to providing pet parents safe and high quality products.

Q: What should I do if I have some of the recalled cans of dog food product(s)?

If you have purchased the recalled product you should discontinue feeding and return unopened product to your retailer for a refund. Most importantly, if your pet has or had signs of elevated vitamin D you should also call your veterinarian.

Q. What should I do if I fed an affected dog food canned product, but I no longer have the cans to verify the date codes?

Please contact your veterinarian if your pet has or had signs such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, weight loss and joint issues.

Q: Why is vitamin D added to pet foods?

Vitamin D is essential for dogs for optimal health. Unlike people (who can synthesize vitamin D), dogs rely solely on dietary sources for vitamin D. Therefore pet food is often enriched with vitamin D.

Q: How do you ensure that your final products have the appropriate amounts of vitamin D?

We have identified and isolated the error and, to prevent this from happening again, we required our supplier to implement additional quality testing prior to release of ingredients to Hill’s. In addition to our existing safety processes, we are adding our own further testing of incoming ingredients. We care deeply about all pets and are committed to providing pet parents safe and high quality products.

Q: Should I be concerned that there may be unsafe levels of Vitamin D in Hill’s foods that are not included in the voluntary recall list?
The incident that caused the recall is limited to the specific products and date codes listed on our website, Hillspet.com/productlist , and we are taking appropriate steps (outlined above) to help ensure this does not happen again.

Q: How can I be confident this will not happen again?

Hill’s is the leader in product safety and takes the circumstances leading to this voluntary recall very seriously. The safety of pets and the trust of pet parents is our number one priority. Hill’s has conducted a review of the events leading to the voluntary recall and appropriate steps have been taken to help ensure this does not happen again. We have identified and isolated the supplier error and, to prevent this from happening again, we required our supplier to implement additional quality testing

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prior to release of their ingredients to Hill’s. In addition to our existing safety processes, we are adding our own further testing of incoming ingredients

Q: In which country was the Vitamin D made?

USA

Q: Where were the affected dog canned products produced?

Topeka, Kansas, USA

Q: Have you had any reports of pets impacted from consuming affected canned dog food product?

We learned of the potential for elevated vitamin D levels in select canned dog foods after receiving a complaint about a dog exhibiting signs of elevated vitamin D levels. Our investigation confirmed that a product contained elevated levels of vitamin D due to a supplier error. As of the date of our voluntary recall in the US, we have had a report of two suspected cases associated with eating two of the recalled products. We expect to receive additional consumer and vet contacts with questions and/or suspected cases after our public notice.

Q: What are the signs my dog has eaten an excess of Vitamin D?

Dogs ingesting elevated levels of Vitamin D may exhibit signs such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, weight loss and joint issues. Consumers with dogs who have consumed any of the products listed at Hillspet.com/productlist and are exhibiting any of these symptoms, should contact their veterinarian.

Q: What if my dog has eaten any of the affected products?

If you have purchased the product with the specific lot/date codes listed, you should discontinue feeding and return unopened product to your retailer for a refund.

You should also call your veterinarian if your pet has or had signs of elevated vitamin D such as vomiting, diarrhea, stops eating, increased thirst, increased urination and joint issues.

Q: Why is Vitamin D toxic when ingested in excessive amounts?

If Vitamin D intake greatly exceeds the body’s needs, it is stored and when consumed in excessive amounts over a period of time, can result in excess absorption of calcium from the skeleton and food. This may lead to the clinical signs such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, weight loss and joint issues. Prolonged and high exposure can potentially lead to calcification of soft tissues such as kidneys and resolving on renal dysfunction

Q: What will my veterinarian do when I contact them?

Your veterinary healthcare provider will ask some questions to help identify the signs that are associated with increased intake of vitamin D. Based on these results; they may recommend some additional tests be conducted on blood and urine samples. If any treatment is needed, it would be based upon your veterinarian’s assessment and what is best for your pet.

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