FAQ

Urgent Care and Emergencies

Urgent care and emergencies are seen during our regular business hours. These walk-in cases are seen on a first come, first-served basis, unless your pet is unstable and needs immediate care. In those cases a technician will check your pet, and will call for a doctor to see you immediately. If you have an exotic pet (something other than a cat or dog), please call before coming to make sure that we can accommodate your animal.

Primary Care Doctor

We encourage you to form a relationship with a “primary care doctor,” someone who works with you the most often will be coming to Adobe and someone who can get to know you and your pet and take care of routine and on-going problems. Of course, none of our doctors can work all of the time, so urgent problems can be effectively handled by other members of our staff when your primary doctor is not available. Since our records are computerized, all of your pet’s history will be available to any doctor caring for your pet.

Regular Scheduled Appointment

Regular scheduled appointments are between 7:00am – 9:00pm Monday through Friday
and 8:00am – 5:30pm on Saturday.  The clinic is closed on Sundays.

Technician Appointments

Monday through Saturday, Technicians are available 8:00am – 5:40pm for nail trims, blood draws, and medication assistance.

Pharmacy

Our pharmacy is open from 7:00am – 9:00pm Monday through Friday and 8:00am – 6:00pm on Saturday.  The pharmacy is closed on Sundays.

Surgery

Our surgery department performs elective surgeries Monday through Friday, and emergency surgeries are performed as needed Monday through Saturday.  We perform soft tissue surgery, periodontal surgery, and many surgeries on exotic species.  When scheduling surgeries please call our surgery scheduling line (408-357-8004) to leave a message, or you can email our surgery department: southbaysurgery@adobe-animal.com.  The surgery staff will contact you to discuss when to drop off your pet, estimate for the surgery, and any other details about the surgery.  If you leave a phone number, please ensure it has voice mail capability in case we need to leave a message.

ICU

Our South Bay hospital can hospitalize animals for the day.  You are welcome to stay with your pet for treatments.  We do not have 24 hour care at this time.  If your pet will need to be hospitalized overnight, we recommend it then be transferred to our Los Altos location.

Hospital Administrators

We have two very dedicated individuals managing the day to day administration of the Hospital.
Their names are Paul Eccles and Summer Holmstand-Irmiter.

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