FAQ

Urgent Care and Emergencies

24 hours a day and 365 days a year

Patients without appointments are seen on a first come, first served basis, unless a patient is determined to require more immediate care.  In those cases a medical staff member will check your pet, and will call for a doctor to see you immediately.  Thank you for your understanding regarding wait times should another pet be prioritized to be seen first for life threatening conditions.

If you have an exotic pet (something other than a cat or dog), please call before coming to make sure there is a veterinarian available that knows how to care for your pet.  Please note that there are additional fees for urgent care/emergency exams.  Please call us for exact prices.

Primary Care Doctor

We encourage you to form a relationship with a “primary care doctor,” someone who works with you the most often will be coming to Adobe and someone who can get to know you and your pet and take care of routine and on-going problems. Of course, none of our doctors can work all of the time, so urgent problems can be effectively handled by other members of our staff when your primary doctor is not available. Since our records are computerized, all of your pet’s history will be available to any doctor caring for your pet.

Visiting

Visiting your pet in ICU is possible between 9:00am and 10:00pm. There may be times that the ICU is so hectic that you may not be able to stay

Regular Scheduled Appointment

Regular scheduled appointments are between 7:00am – 10:00pm Monday through Sunday.

Technician Appointments

Technicians are available 8:00am – 7:00pm for nail trims, blood draws, and medication assistance.

Pharmacy

Our pharmacy is open from 7:00am – 10:00pm Monday through Sunday.

Surgery

Our surgery department has elective surgeries scheduled from 8:00am to 6:00pm Monday through Friday and emergency surgeries are performed as needed, around the clock.
When scheduling surgeries, please call our surgery scheduling line (650-209-9305) and leave a message or use our online form.  The surgery staff will call you back and discuss when to drop off your pet, prices, and any other details about the surgery. Often they need to call when you may not be available, so be sure to leave a number where there is an answering machine.
ICU

Our ICU is staffed with technicians 24 hours a day and a veterinarian is always on the premises.
Your hospitalized pet will receive around-the-clock care and attention and the veterinarian is
always consulted if any changes in your pet’s condition occur.
Yes, you may stay with your pets during any part of their stay with us.
You may watch treatment, blood draws, x-rays, and dentistry.

Hospital Administrators

We have two very dedicated individuals managing the day to day administration of the Hospital.
Their names are Summer Holmstand-Irmiter and Paul Eccles.