396 First Street

Los Altos, California 94022

Veterinarian Always on Duty

Customer Service Position

We are looking for a motivated person with at least 2 years of customer service experience to fill the open position as a full-time receptionist (medical reception experience a plus!). Computer experience and experience with a multi-line phone system required. Must be comfortable with companion animals. We are looking for full-time weekday and weekend help. Great health, dental, 401k benefits, as well as fantastic veterinary benefits and professional development! The expected wage for this position is $14 to $16 per hour depending on experience. See below for a list of responsibilities and abilities associated with the position.

The customer service position will include both phone operator and front desk responsibilities:

Phone Operator:
• Manage multi-line phone system
• Accurately and efficiently direct calls
• Make appointments for over 20 doctors that see different types of patients
• Triage phone calls
• Great “phone voice” (interactive, positive, calming)
• Help out fellow team members as needed
• Obtaining accurate client information
• Take and distribute messages as needed
• Make yourself knowledgeable about current patients and doctors
• Offer excellent customer service at all times!

Front Desk Representative:
• Greet and interact with clients and patients
• Some ability to triage patients and alert technicians and doctors
• Ability to check in and schedule appointments for over 20 doctors
• Keep clients informed
• Give accurate information to clients
• Help prepare paperwork and estimates for owners
• Check out clients and accurately take care of transactions
• Set-up appointments and paperwork for the next day
• Work as a team to give our clients the best customer service possible!

Send your cover letter* and resume to:
Email: adobereception@gmail.com
Attn: Megan, Reception Supervisor and Summer Holmstrand, Practice Manager

*Your cover letter should include why you are interested in the position, what skills and abilities make you the best applicant for the position, why you want to work at Adobe Animal Hospital, and how your experience fits this position. Resumes without cover letters will not be considered!

Due to the number of applicants expected, we will not be able to contact everybody. Please No phone Calls About This Position

Education/Physical Requirements

• Must be able to lift or move 40lbs by yourself
• High level of comfort around animals, clients, and medical procedures
• Ability to walk, stand, stoop, kneel, crouch or feel using hands and arms on a regular and consistent basis
• High school diploma or equivalent
• 18 years or older
• Fluent in English (written and oral)
• Ability to professionally handle transactions and access to medications
• Background check is required

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